Support Ticket and Helpdesk system for your Business!
Designed to easily take support request and help you manage, maintain & resolve issues reported.
Start NowFeatures of our Support Ticketing & Helpdesk System
Maintain high level of customer satisfaction and provide them with any nessary support.
Multi Channel Support Request
Accept support request from multiple channels like Web, Email, Phone and manage all your support conservation in one place.
Knowledgebase
Store complex structured and unstructured information by Category and create, curate, share and manage knowledge across departments.
Automated Ticket Allocation
Get the right response at the right time by balancing ticket allocation leading to better customer satisfaction and retension.
Customised Escallation Matrix
Escallation process ensures that unresolved issues dont linger and issues are promptly addressed. Customising Escallation Matrix helps in re-prioritising, re-assigning and monitoring a situation to a satisfactory completing.
Ticket History
Get a quick snapshot of all the activites that has been happending on a ticket and maintain it for furture reference and records.
Email to Ticket Conversion
No need to monitor your support mailbox. Convert Emails directly to support ticket and send acknowledgement to the user with unique Ticket Number.
Reports & Analytics
Get Complete visibility of customer related issues within and accross multiple departments. Provide business users with access to decision making analytics.
Security & Data Backup
All communications over the internet are encrypted using SHA-2 and 2048-bit encryption. We protect your data from unfortunate events using daily Backups and Disaster Recovey systems.
Access any time any where
Our Cloud based application lets you access your Support Ticket & Helpdesk system from your any place with internet access.
